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Tom Wheeler
Sales Manager Hi Linda, We are deeply sorry you experienced a problem with your car when you got home. This is not something we could have foreseen and when we heard about this, our member of staff that was working called our manager who said that we should refund the transaction without any hesitation. You didn't have any home recovery so we covered the cost of this but did request you called them as there was only one member of staff in who was with 2 sets of customers at the time who were also getting impatient with him. Sorry again for your issue and how it was handled, I can assure you none of us here wanted this to happen to you, especially when you got it home for the first time. I really hope you can forgive us moving forward and that you have now sourced a suitable replacement.